General Info
Most of you know this already, but just to be clear... All Macs bought from ZeroThree carry exactly the same warranties as any other new Mac you buy from the Apple Store or Authorised Resellers. That is, as standard, 12 month Global Warranty (RTB - Return to Base) - this means you can take your Mac to ANY Apple Service Centre - all available on the Apple website.
Here at ZeroThree though, any Mac you buy from us carries Lifetime Tech Support. And it means just that. So if anything goes wrong with your Mac, call us first as you'll speak to a real person who can fix your problem or in the case of a warranty issue, advise on exactly what to do.. NO 'on hold', no 'transfers', no waiting. If your Mac just simply doesnt work when you get it - 1 in 1000 ish (and this is usually due to 'handling' and a memory chip coming loose) we will tell you what to do, or if it's physically damaged, get a replacement Mac for you. Again, you can do this directly with Apple, but you're also welcome to have us handle it for you. We hope that reassures you!,
Shipping and Insurance
ZeroThree's basic delivery (or collection) is free. We do suggest, however, that you should at least insure your Mac in transit. Basic insurance
up to $1500 is $12. If you opt for TNT or Startrak services, cost is based on your location and the weight of your order and insurance is charged at $10 per $1000 covered. In the case of MacPro this can be substantial, but still very much worth insuring your investment. You can of course call us anytime to discuss the options open to you. |
