Do you have a physical Store?
Not a store as such no. Our offices are based in Bay Street, Brighton, Melbourne. We ship your Macs directly to you from our warehouses nationwide. This is how we are able to offer you the best prices around as we dont have to pass on the costs associated with maintaining a store and showroom. If you're local, you're very welcome to drop in any time or to pick up. Please use the website to make your order to ensure a super fast delivery or collection.
What are your opening times?
Our Melbourne offices are generally always open at 8.30am through until 6pm.
Although the physical office is usually closed weekends, out-of-hours and holidays, but always open by arrangement if usual hours are inconvenient for you - We are always available by phone and our website and order processing are live 24/7- When our offices are closed, and you'd like to come in to discuss anything order related ot to collect an order, just call and we'll come in and open for you. Support lines on 0406 562 552 are always answered 24/7.
How are your Macs so cheap and do your prices include GST?
As above, ZeroThree operate a highly skilled, highly efficient, low-cost business with no shopfront or showroom. Our order methods are based on JIT (Just-In-Time) ordering as per Apple themselves. As a result, by using the latest technology here from Apple and customised sales and support systems perfected over the last decade, we are able to pass on huge savings to you and do not need to pass on the cost of holding floor stock and other costs associated with showrooms. All prices at Zerothree include everything. We operate a 'no silly surprises' policy here, so what you see on our website, is exactly what you get. Seriously.
If you dont carry stock in your office, can I pick up?
Absolutely. We have warehouses in most major cities across the country so although we usually we ship direct to you from our closest warehouse with stock, if you live in Melbourne, you are welcome to come and pick up in Brighton, but please order your Mac on-line first or give us a call as we still need to ship your Mac out of our Melbourne warehouse. As soon as its ready for you to collect, we'll call.
Are your Macs new?
Yes, all of our Macs are brand new and come with everything as per the Apple Website. We are an Authorised Apple Platinum Reseller and as such are listed on the Apple.com/au website store locator. All of our Macs are the latest, current release as per the Apple website. We do not sell refurb or run-outs on the zerothree.com.au website - You can find these at www.macorphanage.com .. You can chec us out by Clicking Here using 3186 as a postcode.
I have found a Mac cheaper elsewhere but would like to buy from you...
Thanks and we would like you to also. On a serious note here, we only sell the very newest of any product available. We also only use premium RAM to upgrade our Macs. We do not sell refurbs and all of our Macs are the very newest release. As we are on the top tier of the industry, if a product changes today, that change will be reflected on our website immediately. This applies to all Macs, all Mac products and all mainstream Adobe and Microsoft Software. 99 times out of 100, if you find a cheaper product it will not be like-for-like - we find this all the time (and we do NOT class our free lifetime tech support with every Mac sold as a silly excuse to say 'sorry, not like-for-like')...As we do not carry large stocks at all, when a product is updated, you'll get the newest. Please therefore be very careful that you are not buying a superseded or ex-demo or refurb product when comparing to ours
- Call if you're unsure. We don't do the hard sell here... we leave that choice to you, but we will give you honest, clear advice.
The short answer then is, if you find the same product, brand new, in stock and not as part of an education, government or other special pricing promo and it is advertised clearly for us to see, then we'll match or even beat if we can subject to our pricematch conditions.
What RAM do you use?
We use either Kingston Premium RAM or Apple Factory RAM. In our long experience, there is no point in compromising on RAM quality and as such provide only the best RAM in our Macs. Please always bear this in mind if you are comparing prices. Kingston Premium RAM is not that much more expensive that generic RAM, but in terms of consistency, warranty, performance and it's approved use by Apple in Mac's, there really is no question. Any RAM upgrades at ZeroThree carry Kingston Premium or Apple Factory - this includes MacPro where choosing the best RAM with the correct heatsink is imperative. Again, we use only the very best 'KTA-MP' FB ECC RAM that will keep your Mac withtin temperature tolerance ranges on the memory riser boards, will not invalidate your warranty (cheaper 3rd party RAM in MacPro will cost you a fortune if anything ever goes wrong). And what's more, each module carries a lifetime warranty.
What about Hard Drives ?
Most hard drive upgrades are performed at Apple so carry the standrad 1 year warranty. However, we offer some additional premium drive upgrades for your Macs including the very latest SSD (Solid State Drives). These drives generally carry either an additional 1, 2 or 3 year warranty and are covered directly by us and the drive manufacturer. If anything happens to your Mac for example and you receive a brand new or repaired Apple warranty replacement, we will extract your hard drive and install it in your new Mac so it is exactly as it was.
Do you hire Macs?
Yes we do. We are continually increasing our hire stock from only professional high-end creative kits down to basic iMacs, MacBook and MacBook Pro's. So please check with us or check the hire section of the website on the front page left hand side under 'Other Sections', or at the top of the page under Mac Hire.
Do you hire Audio Visual Products
Yes we do. We currently have basic DV right through the XD-CAM Broadcast equipment on hire. You can check our hire stock in the AV Hire section available at the top menu on every page and the left menu also on the Homepage.
Do you repair Macs?
If you bought your Mac from us and it's in warranty, you are welcome to bring it to us as a lot of the time we can fix it for you quickly and easily. If you didn't buy your Mac from us and its in warranty, you should take it ot your nearest Apple Service Centre (ASC) all listed on the Apple.com/au website store locator. All Macs carry a global warranty, so if you're in warranty, you can take your Mac to any Authorised ASC. If your Mac is not in warranty, the by all means bring it to us for a fast professional fix.
Do you do Educational Discounts?
No. We are not an Educational Reseller persé. However, you'll find most of the time our prices are as good, and in many cases better than educational discount anyway. If you want a specific 'educational' discount, you can buy on-line at the Apple store or at any of the educational resellers, again, listed on the Apple store locator website.
What warranties do your Macs carry?
As per any Authorised Apple Reseller, or Apple direct, all Macs come with a 1 year warranty against hardware failure - this is a Global Warranty. This is extendable to 3 years with AppleCare. However, we also bundle in lifetime phone tech support that puts you directly in touch with us here in or out of hours - we can pretty much always fix your problem over the phone, and if not, advise you on exactly what to do.
How fast will I get my Mac?
If your Mac is in stock and your order is placed on or website by 11am and you're in a metro area or picking up - usually same day. In other cases it really depends on exactly where you live and how reliable couriers are in your area.
Do you deliver Nationwide?
Yes! We have warehouses nationwide and generally ship from the closest to you. We also ship to super-remote outback areas and all Australian states and even run a charter light-aircraft delivery service if required.
How much is shipping?
Our basic shipping is free and included. Other options are available on checkout - these include the option for basic insurance ($15) and Startrak or TNT Express Services - insured. In the case of Startrak and TNT, costs depends on location and weight.
Do you offer on-site service / callouts or install?
Yes. Our rates are $135 + GST / Hour minimum charge 1 hour (which includes callout) and is available in Metro Melbourne only.
Do you offer training?
Yes we do. We specilise in Final Cut Pro and our costs are $165 + GST / Hour on-site with our Final Cut Trainer. We also offer basic training on everything Mac at $135 + GST / Hour on-site.
Do you charge any Credit Card Fees?
Sadly yes. This is not our choice. We are charged 1.6% on VISA and Mastercard just to be able to take them, and 3.5% on Diners. PayPal transactions are also taken with a surcharge of 2.65%. We have to pass these on as our prices are so low and we simply cannot absorb that cost - we always prefer Direct Deposit as there are no fees and it's easy and fast. All payment options are clearly laid out at checkout. |
